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Customer Service Representative (98747)
Bonney Staffing - Nobleboro, ME
The Customer Service Representative position, in Nobleboro, is responsible for Responsible for answering incoming customer calls in a prompt and professional manner. Provide information to customers regarding any aspect of their telephone service or bills. Handle Tier 1 helpdesk calls that deal with trouble shooting of Cable service - adding services and provisioning cable boxes. Answer internet service calls dealing with email, connectivity and power cycling their routers and modems. Prepare Service Orders for installs, disconnects, number changes, additional listings, additional lines, adding/deleting calling plans for AT&T and Tidewater/Lincolnville customers for Telephone, Internet and Cable service. correspondence for the Business Office including, but not limited to, PIC changes, toll plan changes, address changes, name changes, billing questions, and lifeline additions. Counter assistance dealing with customer inquiries regarding their bill and assisting with any new or additional services. Help customers set up Telephone, Internet and Cable service. Handle directory changes and insure accuracy. Enter codes and charges for OCC's from trouble tickets. Enter codes and credits for adjustments to customer bills. Key telephone, internet and cable payments to customer's accounts. Process credit card payments. Perform collection activities, such as sending out disconnect notices, calling customers with unpaid balances, and making payment arrangements. Research bill breakdowns for customers with billing problems. Answer listing questions for telephone companies and research listings for customers who question numbers showing in their bills. Handle all duties related to Cable Television – installs, changes, deletes. Specific duties as assigned including, but not limited to, keying directory information to Fairpoint, billing completion, monthly billing, and Conference Bridge. Perform special assignments as required.
Qualifications:
- High School Diploma or equivalent
- One year of experience in customer service representative position.
- One year of experience in a customer service representative position for an internet company preferred.
- Type at least 40 WPM
- Ability to operate basic office equipment
- Must be extremely organized and detail-oriented
- Experience with Microsoft Word and Outlook required, Excel preferred
- Able to maintain total confidentiality
Hours:
- Full time, 7:30 am - 4:00 pm, M - F
Benefits:
- Starting pay of $14.00-$17.00 hourly, commensurate with experience
- Health and prescription coverage while on assignment through Bonney
- 24/7 local servicing and support through your Bonney Staffing branch office
Who We Are:
At Bonney Staffing, we work hard to find the right fit for every job seeker whether you’re looking for permanent, temporary, or shift work. We are proud to offer a diverse array of opportunities to suit many kinds of employee circumstances.
Our client relationships and unconditional commitment to integrity will allow you access to exciting opportunities you might otherwise never see in a variety of Front Office, Light Industrial, Medical, Manufacturing, IT/Support, and Warehouse settings, and beyond.
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Thank you for your interest in our job openings! Bonney Staffing Center, Inc. is an independently owned and operated staffing firm, offering job placement opportunities in Maine, New Hampshire, Northern Massachusetts and North Carolina. Since 1975, we have been connecting job seekers with top employers. Bonney provides temporary, temp-to-hire, and direct-hire employment options with our client companies in the Clerical/Administrative, Industrial, and Technical fields. For more than forty years, Bonney has been a leader in the industry, and we are the first call for those seeking employment with a reliable source. Bonney is an equal opportunity employer and there is NO FEE for applicants. Though our hiring process is thorough, it is designed to meet the specific needs of our clients and to find the best employment fit for you! Relevant work experience, above-average work references, a positive attitude, strong work ethic, and flexibility are all key criteria which will be considered. Please apply for this or any other position – we look forward to talking with you!
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